At Real Documents EU, we strive to ensure a smooth and secure payment process for all our clients. Our payment policy is designed to offer flexibility, reliability, and the highest level of protection for both our customers and our business.
Accepted Payment Methods
We accept a wide range of payment methods to accommodate your preferences. These include:
- Bank Transfers: Secure direct bank transfers are accepted for larger transactions. Please ensure that the payment details are correct to avoid any delays in processing your order.
- Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, and American Express. All payments made via credit or debit card are processed through secure gateways to ensure the safety of your information.
- Cryptocurrency: For added privacy and security, we also accept cryptocurrency payments, including Bitcoin. Cryptocurrency payments are processed quickly and securely, ensuring that your transaction remains anonymous.
- PayPal: PayPal is accepted for smaller transactions. It is a convenient and safe method for those who prefer to use an online wallet for their purchases.
Currency
All transactions are processed in Euros (EUR). If you are paying in a different currency, the conversion will be handled by your payment provider or bank at the prevailing exchange rate. Please note that any additional fees associated with currency conversion are the responsibility of the customer.
Payment Security
We understand the importance of protecting your personal and financial information. All payment transactions made on our website are encrypted with state-of-the-art security protocols to ensure that your details are kept safe.
We use SSL encryption (Secure Socket Layer) to protect all sensitive information and employ secure payment gateways that comply with international security standards. Your payment information is never stored on our servers, ensuring a secure and safe transaction experience.
Payment Confirmation
After your payment has been successfully processed, you will receive a payment confirmation email. This email will contain a summary of your transaction and an order number for reference. Please keep this confirmation for your records.
If you do not receive a payment confirmation within 24 hours, please contact us immediately at realdocuments12@gmail.com to ensure there were no issues with your payment.
Processing and Shipping
Once your payment is confirmed, we will begin processing your order. For documents, please allow up to 7-10 business days for processing. For counterfeit currency notes and bills, please allow 5-7 business days for processing.
Shipping times vary depending on your location. We offer discreet packaging to ensure privacy and confidentiality. Delivery times will be confirmed once the order has been processed and shipped.
Refunds and Disputes
While we are committed to providing high-quality documents and services, we understand that unforeseen situations may arise. If you are not satisfied with your order or have concerns about your payment, please contact our customer support team at realdocuments12@gmail.com within 7 days of receiving your order. We will work with you to resolve the issue as quickly as possible.
Refunds are handled on a case-by-case basis. If your payment is disputed or canceled, please contact us directly to resolve the situation.
Payment Terms
- Full Payment: We require full payment before the processing of your order begins. Orders will not be processed until payment is confirmed.
- Cancellation and Modifications: If you wish to cancel or modify your order, please notify us within 24 hours of placing your order. After this time, modifications may not be possible due to the advanced stages of processing.
Privacy and Confidentiality
At Real Documents EU, we respect your privacy. We guarantee that all personal information provided during the payment process is kept confidential and will only be used for processing your order. Your information will never be shared with third parties, and we adhere to strict privacy standards.
Contact Information
For any questions regarding our payment policy or payment issues, feel free to contact us:
- Email: realdocuments12@gmail.com
- Phone: +1 (928) 235-6416
Our customer service team is available 24/7 to assist you with any inquiries.