At Real Documents EU, we prioritize customer satisfaction and strive to offer high-quality services and products. However, as a company providing custom-made documents and services, we recognize that there may be instances where our customers need clarification on our refund and return policies. Please read the following Refund & Return Policy carefully to understand the terms and conditions that apply to your purchases.
1. General Conditions
Due to the nature of our products and services, all sales are final. Once an order for documents such as passports, driver’s licenses, or ID cards is processed, it cannot be canceled, returned, or refunded. This is because each document is customized and created specifically for the customer’s order.
2. Refund Requests
We understand that there may be exceptional cases where customers may request a refund. However, these requests will only be considered under the following conditions:
- Defective Products: If you receive a document that has a defect due to our production or printing process, you are eligible for a refund or replacement. Please notify us within 7 days of receiving the product, providing clear evidence of the defect (e.g., photographs of the issue).
- Incorrect Orders: If the documents you receive are not the ones you ordered or there is a clear error made by our team, we will offer a replacement or a refund, depending on the circumstances. Please contact us immediately upon receiving the order if this occurs.
3. Non-Refundable Items
The following items are non-refundable:
- Customized documents, such as passports, IDs, and driver’s licenses.
- Counterfeit currency notes and bills.
- Services that have already been rendered or processed.
4. How to Request a Refund or Return
If you believe you are eligible for a refund or return, please follow these steps:
- Contact our customer support team at [realdocuments12@gmail.com] within 7 days of receiving your product or service.
- Provide your order number, a detailed description of the issue, and supporting documentation (e.g., photos of any defects or incorrect products).
- Our team will review your request and determine the next steps. If your refund request is approved, we will either issue a full or partial refund or provide a replacement, depending on the circumstances.
5. Processing Time
Once your refund request is approved, it may take up to 7 business days to process and issue your refund. Refunds will be made using the same payment method used during the original transaction.
6. Shipping Charges
Please note that shipping fees are non-refundable. If you choose to return a product that is eligible for a refund, you will be responsible for the shipping costs involved in returning the item to us.
7. Cancellation of Services
Once a service request (such as the creation of documents or custom orders) is processed, it cannot be canceled. However, if there is an issue with the service provided, such as incorrect details, please contact us immediately, and we will do our best to resolve the problem.
8. Refunds for Digital Products or Services
For digital services or electronic documents, such as scanned copies of documents or virtual consultations, refunds are not available once the product has been delivered.
9. Contact Information
For any questions or concerns regarding our Refund & Return Policy, please do not hesitate to reach out to us via email at [realdocuments12@gmail.com]. We will do our best to assist you and ensure a satisfactory resolution to your concerns.
10. Policy Updates
Real Documents EU reserves the right to update or modify this Refund & Return Policy at any time. Any changes will be posted on this page, and it is your responsibility to review the policy periodically for any updates.
By placing an order with us, you acknowledge that you have read, understood, and agree to the terms outlined in this Refund & Return Policy. Thank you for choosing Real Documents EU. Your satisfaction is our top priority.